@import "https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800&display=swap";
:root{--font:"Inter", sans-serif;--sidebar-width:240px;--bg-base:#0a0f1e;--bg-card:#111827;--bg-card-hover:#151f35;--bg-input:#1a2236;--bg-sidebar:#0d1424;--border:#1e2d45;--border-light:#243352;--brand:#3b82f6;--brand-dark:#2563eb;--brand-glow:#3b82f626;--brand-text:#93c5fd;--green:#22c55e;--green-bg:#22c55e1a;--yellow:#f59e0b;--yellow-bg:#f59e0b1a;--red:#ef4444;--red-bg:#ef44441a;--purple:#a855f7;--purple-bg:#a855f71a;--cyan:#06b6d4;--cyan-bg:#06b6d41a;--text-primary:#f1f5f9;--text-secondary:#94a3b8;--text-muted:#475569;--radius-sm:6px;--radius-md:10px;--radius-lg:14px;--radius-xl:20px;--shadow-card:0 4px 24px #0006;--shadow-glow:0 0 20px #3b82f633;--transition:.2s ease;--header-bg:#0a0f1ea6;--header-border:#ffffff0d}[data-theme=light]{--bg-base:#f0f4f8;--bg-card:#fff;--bg-card-hover:#f8fafc;--bg-input:#f1f5f9;--bg-sidebar:#fff;--border:#e2e8f0;--border-light:#cbd5e1;--brand:#3b82f6;--brand-dark:#2563eb;--brand-glow:#3b82f61f;--brand-text:#1d4ed8;--green:#16a34a;--green-bg:#16a34a1a;--yellow:#d97706;--yellow-bg:#d977061a;--red:#dc2626;--red-bg:#dc26261a;--purple:#9333ea;--purple-bg:#9333ea1a;--cyan:#0891b2;--cyan-bg:#0891b21a;--text-primary:#000;--text-secondary:#1e293b;--text-muted:#475569;--shadow-card:0 2px 16px #00000014;--shadow-glow:0 0 20px #3b82f626;--header-bg:#ffffffd9;--header-border:#0000000f}:root{--bg-primary:var(--bg-base);--bg-secondary:var(--bg-card);--bg-tertiary:var(--bg-input);--border-color:var(--border);--text-color:var(--text-primary)}*,:before,:after{box-sizing:border-box;margin:0;padding:0}html{scroll-behavior:smooth}body{font-family:var(--font);background:var(--bg-base);color:var(--text-primary);-webkit-font-smoothing:antialiased;min-height:100vh;line-height:1.6;transition:background-color .3s,color .3s}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:var(--bg-base)}::-webkit-scrollbar-thumb{background:var(--border-light);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:var(--brand)}.app-layout{min-height:100vh;display:flex}.sidebar{width:var(--sidebar-width);background:var(--bg-sidebar);border-right:1px solid var(--border);z-index:50;flex-direction:column;min-height:100vh;padding:0;transition:transform .3s,box-shadow .3s,background-color .3s,border-color .3s;display:flex;position:fixed;top:0;bottom:0;left:0}[data-theme=light] .sidebar{border-right:1px solid var(--border);box-shadow:2px 0 16px #0000000a}.sidebar-logo{border-bottom:1px solid var(--border);align-items:center;gap:10px;padding:20px 20px 16px;display:flex}.sidebar-logo-icon{background:linear-gradient(135deg, var(--brand), #7c3aed);border-radius:var(--radius-md);width:36px;height:36px;box-shadow:var(--shadow-glow);justify-content:center;align-items:center;font-size:18px;display:flex}.sidebar-logo-text h2{color:var(--text-primary);font-size:14px;font-weight:700;line-height:1.2}.sidebar-logo-text span{color:var(--text-muted);font-size:11px;font-weight:400}.sidebar-nav{flex-direction:column;flex:1;gap:4px;padding:16px 12px;display:flex;overflow-y:auto}.sidebar-nav::-webkit-scrollbar{width:4px}.sidebar-nav::-webkit-scrollbar-track{background:0 0}.sidebar-nav::-webkit-scrollbar-thumb{background:var(--border);border-radius:4px}.sidebar-nav::-webkit-scrollbar-thumb:hover{background:var(--border-light)}.nav-section-label{color:var(--text-muted);text-transform:uppercase;letter-spacing:.08em;margin-top:8px;padding:8px 8px 4px;font-size:10px;font-weight:600}.nav-link{border-radius:var(--radius-md);color:var(--text-secondary);transition:all var(--transition);align-items:center;gap:10px;padding:9px 12px;font-size:13.5px;font-weight:500;text-decoration:none;display:flex;position:relative}.nav-link:hover{background:var(--brand-glow);color:var(--brand-text)}.nav-link.active{background:var(--brand-glow);color:var(--brand);border:1px solid #3b82f633}.nav-link.active:before{content:"";background:var(--brand);border-radius:0 2px 2px 0;width:3px;height:20px;position:absolute;top:50%;left:0;transform:translateY(-50%)}.nav-link-icon{flex-shrink:0;width:18px;height:18px}.nav-badge{background:var(--red);color:#fff;text-align:center;border-radius:10px;min-width:18px;margin-left:auto;padding:1px 6px;font-size:10px;font-weight:700}.sidebar-footer{border-top:1px solid var(--border);padding:16px}.bot-status{background:var(--bg-input);border-radius:var(--radius-md);border:1px solid var(--border);align-items:center;gap:8px;padding:10px 12px;display:flex}.bot-status-dot{background:var(--green);width:8px;height:8px;box-shadow:0 0 8px var(--green);border-radius:50%;flex-shrink:0;animation:2s infinite pulse}.bot-status-dot.offline{background:var(--red);box-shadow:0 0 8px var(--red);animation:none}@keyframes pulse{0%,to{opacity:1}50%{opacity:.5}}.bot-status-text{color:var(--text-secondary);font-size:12px}.bot-status-text strong{color:var(--text-primary);font-size:11px;display:block}.main-content{margin-left:var(--sidebar-width);background:var(--bg-base);flex-direction:column;flex:1;min-height:100vh;transition:margin-left .3s;display:flex}.page-header{justify-content:space-between;align-items:flex-start;gap:16px;padding:24px 32px 0;display:flex}.page-title h1{color:var(--text-primary);font-size:24px;font-weight:700;line-height:1.2}.page-title p{color:var(--text-secondary);margin-top:4px;font-size:14px}.page-content{flex:1;padding:24px 32px 40px}.card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-card);transition:border-color var(--transition);padding:20px}.card:hover{border-color:var(--border-light)}.stats-grid{grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:16px;margin-bottom:24px;display:grid}.stat-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);transition:all var(--transition);cursor:default;flex-direction:column;gap:12px;padding:20px;display:flex}.stat-card:hover{border-color:var(--border-light);box-shadow:var(--shadow-card);transform:translateY(-2px)}.stat-card-header{justify-content:space-between;align-items:center;display:flex}.stat-card-icon{border-radius:var(--radius-md);justify-content:center;align-items:center;width:40px;height:40px;font-size:20px;display:flex}.stat-card-value{color:var(--text-primary);font-size:32px;font-weight:800;line-height:1}.stat-card-label{color:var(--text-secondary);font-size:13px;font-weight:500}.btn{border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition);white-space:nowrap;border:none;align-items:center;gap:6px;padding:8px 16px;font-size:13.5px;font-weight:600;text-decoration:none;display:inline-flex}.btn-primary{background:var(--brand);color:#fff}.btn-primary:hover{background:var(--brand-dark);box-shadow:var(--shadow-glow);transform:translateY(-1px)}.btn-secondary{background:var(--bg-input);color:var(--text-secondary);border:1px solid var(--border)}.btn-secondary:hover{background:var(--bg-card-hover);color:var(--text-primary);border-color:var(--border-light)}.btn-danger{background:var(--red-bg);color:var(--red);border:1px solid #ef444433}.btn-danger:hover{background:var(--red);color:#fff}.btn-success{background:var(--green-bg);color:var(--green);border:1px solid #22c55e33}.btn-success:hover{background:var(--green);color:#fff}.btn-sm{padding:5px 10px;font-size:12px}.btn-icon{aspect-ratio:1;justify-content:center;padding:7px}.badge{white-space:nowrap;border-radius:20px;flex-shrink:0;align-items:center;gap:4px;padding:3px 10px;font-size:11.5px;font-weight:600;display:inline-flex}.badge-pendiente{background:var(--yellow-bg);color:var(--yellow)}.badge-proceso{background:var(--brand-glow);color:var(--brand)}.badge-resuelto{background:var(--green-bg);color:var(--green)}.badge-cancelado{background:var(--red-bg);color:var(--red)}.badge-validado{background:var(--purple-bg);color:var(--purple)}.badge-whatsapp{color:#25d366;background:#25d36626}.badge-derivado{background:var(--purple-bg);color:var(--purple)}.badge-danger{background:var(--red-bg);color:var(--red)}.badge-warning{background:var(--yellow-bg);color:var(--yellow)}.badge-primary{background:var(--brand-glow);color:var(--brand)}.badge-info{background:var(--cyan-bg);color:var(--cyan)}.badge-secondary{background:var(--bg-input);color:var(--text-muted);border:1px solid var(--border)}.table-wrapper{border-radius:var(--radius-lg);border:1px solid var(--border);overflow-x:auto}table{border-collapse:collapse;background:var(--bg-card);width:100%}thead th{text-align:left;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.05em;background:var(--bg-input);border-bottom:1px solid var(--border);white-space:nowrap;padding:12px 16px;font-size:11.5px;font-weight:700}tbody td{color:var(--text-primary);border-bottom:1px solid var(--border);padding:13px 16px;font-size:13.5px}tbody tr:last-child td{border-bottom:none}tbody tr:hover td{background:var(--bg-card-hover)}.td-muted{color:var(--text-secondary);font-size:13px}.form-group{flex-direction:column;gap:6px;display:flex}.form-label{color:var(--text-secondary);font-size:13px;font-weight:600}.form-input,.form-select,.form-textarea{background:var(--bg-input);border:1px solid var(--border);border-radius:var(--radius-md);color:var(--text-primary);font-family:var(--font);width:100%;transition:border-color var(--transition), box-shadow var(--transition);outline:none;padding:10px 14px;font-size:14px}.form-input:focus,.form-select:focus,.form-textarea:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-glow)}.form-textarea{resize:vertical;min-height:100px}.form-select option{background:var(--bg-card);color:var(--text-primary)}.form-grid{grid-template-columns:1fr 1fr;gap:16px;display:grid}.form-grid-3{grid-template-columns:1fr 1fr 1fr;gap:16px;display:grid}.filters-bar{flex-wrap:wrap;align-items:center;gap:12px;margin-bottom:20px;display:flex}.search-wrap{flex:1;min-width:200px;position:relative}.search-wrap svg{color:var(--text-muted);width:16px;height:16px;position:absolute;top:50%;left:12px;transform:translateY(-50%)}.search-input{padding-left:38px!important}.pagination{justify-content:center;align-items:center;gap:8px;margin-top:20px;display:flex}.pagination-info{color:var(--text-muted);margin-right:8px;font-size:13px}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.modal{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-xl);width:100%;max-width:600px;max-height:90vh;animation:.2s slideUp;overflow-y:auto;box-shadow:0 25px 50px #00000080}@keyframes slideUp{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.modal-title{font-size:17px;font-weight:700}.modal-body{flex-direction:column;gap:16px;padding:24px;display:flex}.toast-container{z-index:200;flex-direction:column;gap:8px;display:flex;position:fixed;bottom:24px;right:24px}.toast{border-radius:var(--radius-md);align-items:center;gap:8px;min-width:240px;max-width:360px;padding:12px 18px;font-size:13.5px;font-weight:500;animation:.2s slideUp;display:flex;box-shadow:0 8px 24px #0006}.toast-success{background:var(--green-bg);color:var(--green);border:1px solid #22c55e4d}.toast-error{background:var(--red-bg);color:var(--red);border:1px solid #ef44444d}.toast-info{background:var(--brand-glow);color:var(--brand-text);border:1px solid #3b82f64d}.empty-state{color:var(--text-muted);flex-direction:column;justify-content:center;align-items:center;gap:12px;padding:60px 20px;display:flex}.empty-state svg{opacity:.4;width:48px;height:48px}.empty-state h3{color:var(--text-secondary);font-size:16px;font-weight:600}.empty-state p{text-align:center;max-width:300px;font-size:13.5px}.spinner{border:2px solid var(--border);border-top-color:var(--brand);border-radius:50%;width:20px;height:20px;animation:.7s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}.loading-page{min-height:300px;color:var(--text-muted);flex-direction:column;justify-content:center;align-items:center;gap:16px;font-size:14px;display:flex}.chat-layout{border-radius:var(--radius-lg);border:1px solid var(--border);gap:0;height:calc(100vh - 100px);display:flex;overflow:hidden}.chat-sidebar{border-right:1px solid var(--border);background:var(--bg-card);flex-direction:column;width:300px;min-width:300px;display:flex}.chat-sidebar-header{border-bottom:1px solid var(--border);padding:16px}.chat-sidebar-header h3{margin-bottom:10px;font-size:15px;font-weight:700}.chat-list{flex:1;overflow-y:auto}.chat-item{border-bottom:1px solid var(--border);cursor:pointer;transition:background var(--transition);align-items:flex-start;gap:12px;padding:14px 16px;display:flex}.chat-item:hover{background:var(--bg-card-hover)}.chat-item.active{background:var(--brand-glow);border-left:3px solid var(--brand)}.chat-avatar{background:linear-gradient(135deg, var(--brand), #7c3aed);color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:40px;height:40px;font-size:16px;font-weight:700;display:flex}.chat-item-info{flex:1;min-width:0}.chat-item-header{justify-content:space-between;align-items:center;gap:8px;margin-bottom:3px;display:flex}.chat-item-name{color:var(--text-primary);white-space:nowrap;text-overflow:ellipsis;font-size:13.5px;font-weight:600;overflow:hidden}.chat-item-time{color:var(--text-muted);flex-shrink:0;font-size:11px}.chat-item-preview{color:var(--text-secondary);white-space:nowrap;text-overflow:ellipsis;font-size:12.5px;overflow:hidden}.chat-unread{background:var(--brand);color:#fff;border-radius:10px;flex-shrink:0;padding:1px 6px;font-size:10px;font-weight:700}.chat-window{background:var(--bg-base);flex-direction:column;flex:1;min-width:0;display:flex}.chat-window-header{border-bottom:1px solid var(--border);background:var(--bg-card);justify-content:space-between;align-items:center;gap:12px;padding:14px 20px;display:flex}.chat-window-info{align-items:center;gap:12px;display:flex}.chat-window-name{font-size:15px;font-weight:700}.chat-window-sub{color:var(--text-secondary);font-size:12px}.chat-window-actions{gap:8px;display:flex}.messages-area{box-sizing:border-box;flex-direction:column;flex:1;gap:10px;padding:20px 24px;display:flex;overflow:hidden auto}.message-bubble{box-sizing:border-box;flex-direction:column;gap:3px;max-width:82%;display:flex}.message-bubble.usuario{align-self:flex-start}.message-bubble.bot,.message-bubble.admin,.message-bubble.operador,.message-bubble.agente,.message-bubble.humano{align-self:flex-end;margin-right:2px}.bubble-content{word-break:break-word;overflow-wrap:anywhere;white-space:pre-wrap;border-radius:14px;padding:10px 14px;font-size:13.5px;line-height:1.5}.message-bubble.usuario .bubble-content{background:var(--bg-card);border:1px solid var(--border);color:var(--text-primary);border-bottom-left-radius:4px}.message-bubble.bot .bubble-content{background:linear-gradient(135deg, var(--brand-dark), var(--brand));color:#fff;border-bottom-right-radius:4px}.message-bubble.admin .bubble-content,.message-bubble.operador .bubble-content,.message-bubble.agente .bubble-content,.message-bubble.humano .bubble-content{color:#fff;background:linear-gradient(135deg,#7c3aed,#a855f7);border-bottom-right-radius:4px}.bubble-time{color:var(--text-muted);padding:0 4px;font-size:10.5px}.message-bubble.usuario .bubble-time{align-self:flex-start}.message-bubble.bot .bubble-time,.message-bubble.admin .bubble-time,.message-bubble.operador .bubble-time,.message-bubble.agente .bubble-time,.message-bubble.humano .bubble-time{align-self:flex-end}.bubble-sender{color:var(--text-muted);padding:0 4px;font-size:10.5px;font-weight:600}.bubble-media-container{cursor:pointer;background:#00000040;border:1px solid #ffffff1f;border-radius:10px;max-width:320px;margin-top:4px;margin-bottom:4px;transition:transform .2s,box-shadow .2s;position:relative;overflow:hidden}.bubble-media-container:hover{transform:scale(1.015);box-shadow:0 6px 20px #00000073}.bubble-media-img{object-fit:cover;border-radius:10px;width:100%;max-height:260px;display:block}.bubble-media-overlay{color:#fff;background:linear-gradient(#0000,#000000d9);justify-content:space-between;align-items:center;gap:6px;padding:6px 10px;font-size:11px;display:flex;position:absolute;bottom:0;left:0;right:0}.bubble-media-badge{-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);background:#00000080;border-radius:4px;align-items:center;gap:4px;padding:2px 6px;font-size:10.5px;font-weight:600;display:inline-flex}.chat-lightbox-backdrop{-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px);z-index:99999;background:#000000e0;justify-content:center;align-items:center;padding:20px;animation:.15s ease-out fadeIn;display:flex;position:fixed;inset:0}.chat-lightbox-content{flex-direction:column;align-items:center;gap:12px;max-width:90vw;max-height:90vh;display:flex;position:relative}.chat-lightbox-img{object-fit:contain;border:1px solid #ffffff26;border-radius:10px;max-width:100%;max-height:80vh;box-shadow:0 12px 40px #000000b3}.chat-lightbox-toolbar{color:#f1f5f9;background:#0f172ad9;border:1px solid #ffffff1a;border-radius:20px;align-items:center;gap:10px;padding:6px 14px;font-size:12px;display:flex}.chat-input-area{border-top:1px solid var(--border);background:var(--bg-card);align-items:flex-end;gap:10px;padding:16px 20px;display:flex}.chat-input{background:var(--bg-input);border:1px solid var(--border);color:var(--text-primary);font-family:var(--font);resize:none;min-height:44px;max-height:120px;transition:border-color var(--transition);border-radius:22px;outline:none;flex:1;padding:10px 16px;font-size:14px;line-height:1.5}.chat-input:focus{border-color:var(--brand)}.chat-send-btn{background:var(--brand);color:#fff;cursor:pointer;width:44px;height:44px;transition:all var(--transition);border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;display:flex}.chat-send-btn:hover{background:var(--brand-dark);box-shadow:var(--shadow-glow);transform:scale(1.05)}.chat-send-btn:disabled{opacity:.5;cursor:not-allowed;transform:none}.chat-empty{color:var(--text-muted);background:var(--bg-base);flex-direction:column;flex:1;justify-content:center;align-items:center;gap:16px;display:flex}.chat-empty svg{opacity:.2;width:60px;height:60px}.chart-bar{align-items:flex-end;gap:8px;height:100px;padding-top:8px;display:flex}.chart-bar-item{flex-direction:column;flex:1;justify-content:flex-end;align-items:center;gap:4px;height:100%;display:flex}.chart-bar-fill{background:linear-gradient(to top, var(--brand-dark), var(--brand));border-radius:3px 3px 0 0;width:100%;min-height:4px;transition:height .5s}.chart-bar-label{color:var(--text-muted);white-space:nowrap;font-size:10px}@media (max-width:1024px){:root{--sidebar-width:200px}}@media (max-width:768px){:root{--sidebar-width:0px}.sidebar{width:240px;box-shadow:none;transform:translate(-100%)}.sidebar.open{transform:translate(0);box-shadow:4px 0 24px #0006}.main-content{margin-left:0}.page-header{flex-direction:column;align-items:flex-start;padding:16px 16px 0}.page-content{padding:16px 16px 32px}.stats-grid{grid-template-columns:repeat(2,1fr);gap:12px}.form-grid,.form-grid-3{grid-template-columns:1fr}.chat-layout{flex-direction:column;height:auto}.chat-sidebar{width:100%;min-width:unset;border-right:none;border-bottom:1px solid var(--border);max-height:260px}.filters-bar{flex-direction:column;align-items:stretch}.search-wrap{min-width:unset}.table-wrapper{border-radius:var(--radius-md)}thead th,tbody td{padding:10px 12px;font-size:12.5px}.modal{border-radius:var(--radius-lg);max-width:100%;margin:0}.modal-container{max-width:100%;margin:0}}@media (max-width:480px){.stats-grid{grid-template-columns:1fr}.stat-card-value{font-size:26px}.page-title h1{font-size:20px}.btn{padding:7px 12px;font-size:13px}}.flex{display:flex}.flex-col{flex-direction:column}.items-center{align-items:center}.justify-between{justify-content:space-between}.gap-2{gap:8px}.gap-3{gap:12px}.gap-4{gap:16px}.mt-4{margin-top:16px}.mb-4{margin-bottom:16px}.text-right{text-align:right}.w-full{width:100%}.truncate{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.modal-overlay{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:200;background:#000000a6;justify-content:center;align-items:center;padding:16px;animation:.15s fadeIn;display:flex;position:fixed;inset:0}.modal-container{background:var(--bg-card);border:1px solid var(--border-light);border-radius:var(--radius-xl);flex-direction:column;width:100%;max-height:90vh;animation:.2s slideUp;display:flex;box-shadow:0 24px 64px #0009}.modal-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:20px 24px 16px;display:flex}.modal-body{flex:1;padding:20px 24px;overflow-y:auto}.modal-footer{border-top:1px solid var(--border);justify-content:flex-end;gap:10px;padding:16px 24px;display:flex}.form-section-title{color:var(--text-muted);text-transform:uppercase;letter-spacing:.08em;border-bottom:1px solid var(--border);margin-bottom:10px;padding-bottom:6px;font-size:11px;font-weight:700}.permiso-chip{border:2px solid var(--border);background:var(--bg-input);color:var(--text-secondary);cursor:pointer;border-radius:20px;align-items:center;gap:6px;padding:8px 16px;font-size:13px;font-weight:600;transition:all .15s;display:inline-flex}.permiso-chip.active{border-color:var(--brand);background:var(--brand-glow);color:var(--brand-text)}.permiso-chip:hover:not(.active){border-color:var(--border-light);color:var(--text-primary)}.badge-whatsapp{color:#25d366;background:#25d3661f;border:1px solid #25d3664d;border-radius:20px;align-items:center;gap:4px;padding:2px 8px;font-size:10px;font-weight:600;display:inline-flex}.badge-derivado{color:#a855f7;background:#a855f71f;border:1px solid #a855f74d;border-radius:20px;align-items:center;gap:4px;padding:2px 8px;font-size:10px;font-weight:600;display:inline-flex}.badge-admin{color:#ef4444;background:#ef44441f;border:1px solid #ef44444d}.badge-coord{color:#a855f7;background:#a855f71f;border:1px solid #a855f74d}.badge-operador{color:#3b82f6;background:#3b82f61f;border:1px solid #3b82f64d}.badge-auditor{color:#f59e0b;background:#f59e0b1f;border:1px solid #f59e0b4d}